11okbajee Privacy Policy – Complete Details on How Your Data Is Protected

1. Introduction

This privacy policy ("Policy") governs the collection, use, and protection of personal data between the 11okbajee platform ("we", "us") and our users ("you", "member").

By using the 11okbajee website, mobile app, or any of our services, you are considered to have agreed to this privacy policy. We believe data privacy is a fundamental right, and 11okbajee is fully committed to upholding it.

This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. If you have any questions, our support team is always ready to help.

2. What Data We Collect

11okbajee collects various types of information to deliver its services. Each type of data and the reason it is collected is clearly explained below.

A) Registration and Identity Information

• Full name, date of birth, nationality
• Email address and mobile number
• Current and permanent address
• National ID or passport number (for KYC verification)
• Username and password (stored in encrypted form)

B) Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method type (mobile banking, bank transfer, e-wallet)
• Transaction IDs & Reference Numbers
• We do not store full card or account numbers

C) Gaming Activity Information

• Game session history, bet amounts, and outcomes
• Preferred game categories and play styles
• Bonus usage history

D) Technical Information

• IP address, device type, and operating system
• Browser type and version
• Time spent on the platform and visit patterns
• Cookie and session data (see the Cookie Policy section for details)

3. How Data Is Used

11okbajee uses the data it collects for the purposes listed below. Your information will never be used beyond these stated purposes.

4. Who Data Is Shared With

11okbajee does not sell your personal data or share it with third parties for marketing purposes. However, limited information may be shared in the circumstances outlined below.

• Payment Processors: Only the information necessary to process a transaction is shared with the payment gateway.
• Game Providers: Minimal information may be shared with the relevant game developer to manage game sessions.
• Security Services: With trusted security partners for fraud detection and cybersecurity.
• Legal Authorities: With the relevant authorities where required by court order or legal obligation.
• Business Transfers: In the event of a change of ownership or merger of 11okbajee, with the new owner.

5. Cookie Policy

The 11okbajee website and app use cookies and similar technologies. Cookies are small text files stored in your browser.

Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand how the platform is being used (without personally identifiable information).
• Security Cookies: To detect fraudulent activity.

You can disable non-essential cookies through your browser settings. Note that doing so may limit certain platform features.

6. Data Security Measures

11okbajee uses industry-leading security measures to protect your data. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transferred between your browser and our servers is protected with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): Option to enable 2FA for an added layer of account security.
• Real-Time Monitoring: A 24/7 security team monitors for suspicious activity.
• Regular Audits: Independent security experts regularly audit 11okbajee's security infrastructure.
• Data Backup: All data is stored in secure, encrypted backups.

7. How Long Data Is Retained

11okbajee only retains your data for as long as necessary. Once the purpose has been served, it is securely deleted.

• Active Accounts: All data is retained for as long as the account remains active.
• After Account Closure: KYC and financial data may be retained for up to 5 years for legal compliance.
• Transaction Records: At least 3–5 years to meet financial regulatory requirements.
• Marketing Information: Withdrawn consent results in immediate deletion.
• Log Files: Typically retained for 90 days for security purposes.

8. Your Data Protection Rights

As a member of 11okbajee, you have the following rights over your own data. Contact our support team to exercise any of them.

9. Protection of Minors' Data

11okbajee's services are intended solely for individuals aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• If it is found that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
• If parents believe their child has used 11okbajee, please contact support immediately.

10. Policy Changes

11okbajee may update this privacy policy from time to time. Members will be notified of any significant changes via email or in-app notification.

• Updated policies take effect from the date of publication.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The "Last Updated" date will always be visible at the top of the page.

11. Contact & Data Protection Requests

For any questions, requests, or complaints regarding the Privacy Policy, please contact 11okbajee.

• Live Chat: Available 24/7 — the fastest way to get help
• Email: [email protected] — typically replied to within 24 hours
• Data Protection Requests: [email protected] — resolved within 30 days